HOSTX Refund Policy

Last Updated: 23/12/2025

Thank you for choosing HOSTX for your web hosting and related services. We aim to provide high-quality solutions and excellent customer support. This Refund Policy explains how refunds are handled for services purchased through HOSTX.

Refund Eligibility

If you wish to cancel or request a refund for any of our services, you must submit your refund request within 24 hours of the original purchase. Any refund request received after this 24-hour period will not be accepted.

Refunds are provided only to the original purchaser and only for the services directly purchased from HOSTX.

Non-Refundable Items

Refunds will not be issued for services or products after the 24-hour refund window has expired, regardless of usage or reasons for cancellation.

Domain registrations, renewals, transfers, SSL certificates, addons, and third-party products or services are not eligible for refunds once purchased.

Refund Conditions

Refunds are subject to verification and may be denied if the account has violated the HOSTX Terms of Service or Acceptable Use Policy.

Refunds may be processed back to the original payment method used during purchase. In some cases, account credit may be issued at the discretion of HOSTX.

How to Request a Refund

To request a refund, contact our customer support team within 24 hours of your purchase. You should include your full name, registered email address, order or invoice number, and the reason for your refund request.

Contact options typically include email or a support ticket via the HOSTX support portal.

Processing Time

Approved refunds are typically processed within a few business days. The actual time for the refund to appear in your account may vary depending on the payment provider.

Policy Changes

HOSTX reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.